Customer enquiries
Helping customers with questions, understanding what they need, and guiding them towards relevant information.
Customer support, with care
A friendly voice.A betterconversation.
We are our group’s dedicated customer support company. Here to listen, bring clarity, and help customers find their next step.
01 About Friendly Voice
A dedicated role.
A personal approach.
Behind every enquiry is a person looking for a clear answer.
Friendly Voice is a subsidiary company serving as the customer support function for our group. We bring a focused approach to the everyday conversations between the group and its customers.
Our purpose is simple: help people feel heard, make information easier to understand, and support the next step in their enquiry.
People at the heart of the conversation.
02 What we do
Support that brings
things together.
Three connected areas of customer support, with clear communication running through them all.
Support coordination
Connecting customer enquiries with the appropriate teams across the group and supporting the steps that follow.
Customer communication
Making information and updates easier to follow, with a thoughtful, straightforward approach to each conversation.
03 How we approach it
Good support begins
with the simple things.
Listen carefully.
Take the time to understand the question and the person behind it.
Communicate clearly.
Use straightforward language and keep the conversation focused on what matters.
Help with next steps.
Bring direction to the enquiry, so customers understand where to go from here.
04 Contact
Every conversation
starts with hello.
Our office
Office No. 1Ground Floor, Building No. 3
Block 16
10 Al-Horreya Street
9th District, Nasr City
Cairo 11765, Egypt